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Return Policy

Updated

BLOOMIN8 Return & Warranty Policy

30-Day Hassle-Free Return (Non-Defective Items Only)

Within 30 days of receiving the product, you may request a return if you no longer want it for personal reasons.

Return eligibility requirements

To be eligible for a return, the product must meet all of the following conditions:

  • The product has not been activated, or it has been restored to factory settings

  • No signs of human-caused damage and no water damage

  • All accessories and original packaging are included

  • The product remains in resale-ready condition (no condition issues affecting resale)

    Factory Reset Requirement

  • If the device has been activated, it must be erased and restored to factory settings before being returned.
  • Please follow the official guide here:
  • 👉 https://support.bloomin8.com/hc/en-us/articles/13920445461903-Erase-All-Data-and-Restore-Factory-Settings

Important notes

  • For returns not due to quality issues, the return shipping cost is the customer’s responsibility

  • Refunds will be processed within 5–10 business days after the warehouse inspection is completed and approved
     

7-Day DOA (Dead on Arrival) Replacement Policy

If the product develops a non-human-caused functional failure within 7 days after delivery confirmation, you may apply for a free replacement.

BLOOMIN8 will:

  • Cover round-trip shipping costs

  • Provide a brand-new replacement unit of the same model

1-Year Limited Warranty (Quality-Related Issues)

Within 1 year from the first activation date or delivery confirmation (whichever applies), you are entitled to a limited warranty for quality issues caused by non-human factors, including:

  • Free repair or replacement of core components

  • If repair is not possible, we will replace it with a product of the same or equivalent model

  • We will cover reasonable shipping costs related to warranty service

Not covered under warranty

  • Damage caused by dropping, crushing, or water exposure

  • Unauthorized disassembly or modification

  • Improper power supply usage

  • Damage caused by non-official or third-party accessories

Return Process 

To initiate a return or warranty request, please follow the steps below:

  • Contact our official support team by email at support@bloomin8.com 
  • Provide your order number and a clear description of the issue 
  • Please include supporting photos (and videos if applicable) to help us better understand the problem
  • Our support team will review your request and provide further instructions 
  • Once approved, please ship the product to the designated return address 
  • After warehouse inspection, we will process the refund or replacement accordingly

Please note: Packages sent without prior contact or approval may not be accepted or processed.

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