Common reasons include:
The device is in sleep mode — please press the button on the back of the device.
Bluetooth is not enabled on your phone or is not working properly (try turning Bluetooth off and then back on).
The battery level is low — please charge the device and try again.
The Bluetooth signal is weak — please move closer to the device.
If the issue persists, please contact support@bloomin8.com with screenshots and your device details.