How much is the shipping fee?
The prices on our official website already include shipping fees and taxes(such as VAT), so you don’t need to pay anything extra.
Has my order been shipped?
For Kickstarter and Indiegogo backers, please contact us via PledgeBox email or log in to your PledgeBox account to check your tracking number.
For customers who purchased from our official website, please track your order via https://www.bloomin8.com/track-order.
Crowdfunding backers are shipped first in sequence. Website orders will be shipped in batches after the crowdfunding batch.
Here’s how to track it:
13.3" orders shipping to the US:
- Starts with numbers only: https://www.fedex.com/fedextrack/
- Starts with UU: https://www.uniuni.com/tracking/
- Starts with GFUS: https://www.gofo.com/us/track
All other 13.3" and 7.3" orders:
Why can’t I see any tracking updates for my tracking number?
There is often a synchronization delay of a few days before tracking numbers become available. Please check again after a few days; if there is still no update within 3–5 business days, please contact us.
Shipping time
Shipping time for the 13.3” Canvas
United States: Orders typically arrive within 6–8 days after purchase
Europe & Oceania: Orders typically arrive within 10–15 days after purchase
Asia: Orders typically arrive within 3–8 days after purchase
Shipping time for the 28.5” Canvas
The 28.5” large frame is currently expected to ship in March 2026. The reason is that, based on extensive user feedback collected at offline events such as IFA in Germany, we decided to reinforce the overall structure and mounting system of the device, re-optimize weight distribution, and improve the back panel and wall-mount load-bearing. These changes require new tooling, trial production, and verification, so the schedule has been pushed back. Hardware/software integration has been completed; the delay is solely to ensure that the 28.5” you receive has a more solid feel and a better long-term usage experience.
Shipping Time for Custom Wooden Frames
Custom wooden frames are made to order and typically ship 2–4 weeks later than standard orders.
Why wasn’t the custom frame accessory shipped together with my order?
Custom frame accessories take extra time to produce, so they’ll be shipped separately once they’re ready.
In the meantime, to make sure you can start using the product as soon as possible, we ship the device first (it comes with the default black aluminum frame included).
How to Change address/phone number?
If you are an early crowdfunding backer: before a shipping label is created, you can modify your shipping address and phone number in the survey. If you cannot find the survey, please send us a private message or email us from the email address you used for the order and we can resend the survey link to you.
If you placed your order on our official website: before a shipping label is created, please email support@bloomin8.com with your order number and the updated shipping information, and we will help you change it.
Once the order is locked or has entered the shipping process, the address can no longer be changed.
Where does it ship from?
U.S. orders are usually shipped from U.S. warehouse (a small number may ship from mainland China if the U.S. warehouse is out of stock).
All other orders are shipped from mainland China.
Can I specify an exact delivery date?
We cannot arrange an exact arrival date for each individual order. Once handed over to the carrier, transit time is determined by their routing. After you receive the tracking number, you can try to contact the carrier to arrange rerouting or self-pickup.
Notes for shipments to South Korea
You must provide: the recipient’s Korean name, a phone number linked to their tax ID, and a personal customs clearance code (PCCC) to ensure smooth customs clearance.
PledgeBox shows “Order locked by creator”. Did something go wrong? Can I still change my address?
“Order locked” simply means we’ve started preparing your shipment. At this stage:
- The address is usually no longer editable.
- If you have an urgent change, you can email support@bloomin8.com and we’ll do our best to help, but we can’t guarantee that the address can still be updated once the parcel is in the logistics flow.
The tracking says “delivery failed” or “address issue”. What should I do?
This usually happens because of an incomplete or unclear address (missing house number, mismatched postcode/city, email entered into the address field, etc.).
- If delivery fails, our logistics partner will usually notify us, and the parcel will be returned to the overseas warehouse (this is how it’s handled in some countries).
- After it’s checked back in, please send your most complete and correct address to support@bloomin8.com, and we’ll arrange re-shipping based on the new details.
- The fastest option is still to contact your local post / carrier directly as soon as possible and give them the correct address and phone number to see if they can redeliver before it’s returned.
The seal on my box is broken and the outer box looks a bit damaged. Was this used or opened before?
Every unit leaves our warehouse with the seal intact.
In many countries, customs or security checks may randomly open packages:
- They break the seal, inspect the contents, then reseal the box.
- This is why you might see an opened or re-taped seal on arrival. This does not mean your unit is used. If you find actual damage on the frame itself, please send photos to support@bloomin8.com and we’ll help follow up.
Are the Canvases currently in stock?
- The 13.3″ canvas is currently in stock.
- The 28.5″ canvas is expected to be in stock after March 2026.
- The 7.3″ canvas is temporarily out of stock.
If you order both the 13.3″ and 28.5″ models together, the in-stock 13.3″ will be shipped first.
Can you provide an invoice?
Yes — please contact support@bloomin8.com