How much is the shipping fee?
The prices on our official website already include shipping fees and taxes(such as VAT), so you don’t need to pay anything extra.
Has my order been shipped?
Here’s how to track it:
13.3" orders shipping to the US:
- Starts with numbers only: https://www.fedex.com/fedextrack/
- Starts with UU: https://www.uniuni.com/tracking/
- Starts with GFUS: https://www.gofo.com/us/track
All other 13.3" and 7.3" orders:
Why can’t I see any tracking updates for my tracking number?
Shipping time
Shipping time for the 13.3” Canvas
United States: Orders typically arrive within 6–8 days after purchase
Europe & Oceania: Orders typically arrive within 10–15 days after purchase
Asia: Orders typically arrive within 3–8 days after purchase
Shipping time for the 28.5” Canvas
Why wasn’t the custom frame accessory shipped together with my order?
Custom frame accessories take extra time to produce, so they’ll be shipped separately once they’re ready.
In the meantime, to make sure you can start using the product as soon as possible, we ship the device first (it comes with the default black aluminum frame included).
How to Change address/phone number?
Where does it ship from?
U.S. orders are usually shipped from U.S. warehouse (a small number may ship from mainland China if the U.S. warehouse is out of stock).
All other orders are shipped from mainland China.
Can I specify an exact delivery date?
Notes for shipments to South Korea
PledgeBox shows “Order locked by creator”. Did something go wrong? Can I still change my address?
- The address is usually no longer editable.
- If you have an urgent change, you can email support@bloomin8.com and we’ll do our best to help, but we can’t guarantee that the address can still be updated once the parcel is in the logistics flow.
The tracking says “delivery failed” or “address issue”. What should I do?
- If delivery fails, our logistics partner will usually notify us, and the parcel will be returned to the overseas warehouse (this is how it’s handled in some countries).
- After it’s checked back in, please send your most complete and correct address to support@bloomin8.com, and we’ll arrange re-shipping based on the new details.
- The fastest option is still to contact your local post / carrier directly as soon as possible and give them the correct address and phone number to see if they can redeliver before it’s returned.
The seal on my box is broken and the outer box looks a bit damaged. Was this used or opened before?
- They break the seal, inspect the contents, then reseal the box.
- This is why you might see an opened or re-taped seal on arrival. This does not mean your unit is used. If you find actual damage on the frame itself, please send photos to support@bloomin8.com and we’ll help follow up.
Are the Canvases currently in stock?
- The 13.3″ canvas is currently in stock.
- The 28.5″ canvas is expected to be in stock after March 2026.
- The 7.3″ canvas is temporarily out of stock.
If you order both the 13.3″ and 28.5″ models together, the in-stock 13.3″ will be shipped first.
Can you provide an invoice?
Yes — please contact support@bloomin8.com